EDIT: increased specificity. Take a look at the help section in your Alexa app” ... I’m having the same problem with my dots. That means the device microphone is disconnected and Alexa is not listening. I find Alexa's skill upselling extremely annoying. When the light ring turns orange, your device will enter the setup mode. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Is there some secret trick for disabling upselling? Once I got the orange ring I was able to use the app on my phone to add a new network and password. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, … Press it again to enable your microphone. The Ring app is having trouble pinpointing your exact address at time you're entering it. The Alexa help isn’t very helpful. Then you can open the Alexa app on your phone and start the setup process over again. Please wait a few moments, and try again. Often times it'll say "I'm sorry, ... What the Echo's light ring means . In the Alexa app, delete and re-add the smart device you’re having trouble with. If you didn't make a request, Alexa … I know that can be frustrating. It's important to have your accurate address entered for professional monitoring. ... Alexa keeps saying “sorry, i'm Having trouble understanding you right now. Red. Solved: Alexa says “I am having trouble connecting to the internet. Then, reconnect and relaunch. Hopefully, we can get this resolved quickly. Get Tech Support 1-833-202-2695. The light ring glimmers briefly when Alexa has heard and is processing your request. I was able to fully setup my invoke after resetting it, and it fixed nothing. ... She kept showing a red ring. Red Ring appears and then she says I'm having trouble understanding you right now, try later. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. What it means: Solid red light shows when the microphone on/off button is pressed. Please try later”. If you continue to have trouble, reach out to Ring Support. 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